ChartMogul - Data Processing Delays – Incident details

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Data Processing Delays

ResolvedDegraded performance7 hours 37 minutes

Affected

ChartMogul App

Degraded performance from 4:49 AM to 12:26 PM

ChartMogul API

Degraded performance from 4:49 AM to 12:26 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The root cause has been addressed, queues will now process and the delay should be gone in about an hour.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost, we are investigating the root cause of this delay. Once we are back to normal processing speed reporting tools will caught up with accurate data.